Terms of service
SHIPDUO (D4W Solutions LLC dba Shipduo) — Terms & Conditions
Last updated: February 25, 2026
IMPORTANT: BEFORE DOING BUSINESS WITH SHIPDUO OR ACCESSING OR USING ANY PART OF https://shipduo.com (the “Site”), PLEASE READ THESE TERMS & CONDITIONS (these “Terms”) CAREFULLY.
These Terms are a legal agreement between you (“you,” “your,” or “Customer”) and D4W Solutions LLC dba Shipduo (“Shipduo,” “Company,” “we,” “us,” or “our”). By accessing or using the Site, the Shipduo Platform (defined below), or any Services (defined below), you acknowledge that you have read, understand, and agree to be bound by these Terms.
If you are using the Services on behalf of an entity, you represent that you have authority to bind that entity, and “Customer” includes that entity.
1. Definitions
“Brokerage Services” means freight brokerage services where Shipduo, acting as a licensed property broker, arranges transportation with third-party motor carriers and other transportation providers.
“Carrier” means any motor carrier, rail carrier, parcel carrier, dray carrier, or other transportation provider that performs transportation services.
“Customer Data” means data, content, and information submitted to the Platform by or on behalf of Customer, including shipment details and account data.
“Platform” means Shipduo’s technology platform and related tools, including any API, dashboard, integrations, and features made available by Shipduo.
“Services” means the Platform and, if selected by Customer, Brokerage Services and any other services Shipduo makes available under these Terms.
“Shipping Protection” means optional shipment protection that may be offered for purchase for certain shipments, subject to the applicable protection terms, limits, exclusions, and conditions.
2. Business Use Only
The Services are intended for use by businesses and organizations—not for consumer/personal use. To the maximum extent permitted by law, you acknowledge and agree that consumer laws do not apply. If any consumer laws apply and cannot be excluded, nothing in these Terms restricts any non-excludable rights you may have, and Company’s liability is limited to the fullest extent permitted by law.
3. Scope of Services; Role Disclosures
3.1 Platform
Shipduo provides access to the Platform for managing and facilitating shipment planning, booking, communications, and related logistics workflows.
3.2 Brokerage Services (when elected)
When Customer elects Brokerage Services, Shipduo (through D4W Solutions LLC) acts as a licensed property broker (MC 1584763; USDOT 4135983) and arranges for the pick-up, transport, and delivery of shipments in the United States and Canada.
3.3 Not a Motor Carrier; No Agency
Shipduo is not a motor carrier. Neither Shipduo nor the Services provide the actual transportation of freight. Transportation is performed by Carriers. Shipduo is not an agent of any Carrier, and no Carrier is an agent of Shipduo.
3.4 Platform-Only Transactions
If Customer uses the Platform to identify, evaluate, or connect with a Carrier or third party and contracts directly with that party, Shipduo is a technology provider only and is not a party to the contract of carriage.
4. Transit Information; Carrier Performance; Tariffs
Carriers determine routes and transit times. Any transit times shown are estimates only, do not include pickup day, and are not guaranteed. Shipduo makes no guarantee of pickup or delivery by a specific date/time.
For LTL shipments, applicable carrier rules tariffs and service guides (“Tariffs”) may apply and may take precedence in legal proceedings or where they conflict with these Terms. Tariffs are generally available from the Carrier.
5. Account Registration, Security, and Eligibility
You represent that: (a) you are 18+; (b) you have authority to accept these Terms; (c) you will maintain accurate account information; and (d) you are responsible for all activity under your account. You must safeguard usernames, passwords, API keys, and admin access. Notify Shipduo promptly of any suspected unauthorized access.
6. Acceptable Use; Platform Restrictions
You will use the Services only for lawful business purposes and will not:
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reverse engineer, decompile, or attempt to extract source code (except as permitted by law);
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use the Services to build or benchmark a competing product;
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scrape, harvest, or extract data from the Site/Platform via bots/crawlers without written authorization;
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interfere with service integrity, security, or performance (including introducing malware);
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exceed reasonable usage limits or circumvent access controls.
Shipduo may set or enforce rate limits and usage thresholds to protect the Services and other users.
7. Bills of Lading and Shipping Documents
If Shipduo issues or transmits a bill of lading (“BOL”) at Customer’s request, BOLs are non-negotiable and prepared by Shipduo as Customer’s agent for this limited purpose and are deemed prepared by Customer and binding on Customer.
Unauthorized alteration or misuse of BOLs, tendering to Carriers not designated by Shipduo (where Brokerage Services were selected), or use of any BOL not issued/authorized by Shipduo may void Shipduo’s rate quotes and any obligation to pay amounts associated with the shipment.
If Customer provides incomplete or inaccurate shipping documents, Customer authorizes Shipduo (where permitted) to correct/complete documents at Customer’s expense, without obligation on Shipduo to do so.
Blind shipments: Shipduo does not guarantee that information will not be disclosed or become known and disclaims liability for any such disclosure.
8. Customer Warranties; Prohibited Shipments; Compliance
Customer is responsible for compliance with all laws and regulations applicable to shipments (including customs, hazmat, import/export, and security plan/training requirements, including 49 C.F.R. §§ 172.700–704 and 172.800–804 where applicable). Customer will promptly notify Shipduo if required registrations/compliance lapse and will furnish evidence of compliance upon request.
Prohibited tender: Customer will not tender shipments containing prohibited items, including (without limitation): certain hazmat classes (Class 1, Class 2.3, Class 4.3, TIH, Class 6.2, Class 7, regulated/medical waste), securities, currency, precious metals, tobacco, fireworks, firearms/ammunition, one-of-a-kind items, live animals, remains, etiological agents, blood/plasma, carbon black/activated carbon, cannabis/hemp/CBD products, vaping devices/products, and other restricted commodities.
Rail shipments are subject to rail circulars and carrier rules (loading, blocking/bracing, restrictions, liability limits, and claims procedures).
Customer will indemnify and hold Shipduo harmless for losses arising from Customer’s noncompliance with this section.
9. Shipping Protection (Optional)
9.1 Optional Product; Not a Carrier Guarantee
If offered for a shipment, Customer may purchase Shipping Protection at booking. Shipping Protection is not a guarantee of Carrier performance and does not change the fact that the Carrier is responsible for transportation.
9.2 Coverage Source; Limits; Deductible; Policy Controls
Shipping Protection (where offered) is provided pursuant to insurance coverage placed through AssuredPartners (or its affiliates) and is subject to the insurer’s policy terms, conditions, exclusions, and claims requirements.
Based on the certificate of insurance you provided, the program reflects Contingent Cargo coverage with a limit shown as $250,000 and a deductible shown as $2,500, with dates shown as 02/04/2026 to 02/04/2027.
Important housekeeping: The certificate’s “Insured” line appears to say “D4W Solutions LLC dba Shipifi.” You’ll likely want your broker/agent to reissue it to match “dba Shipduo” so your documentation stays consistent.
9.3 Exclusions and Conditions
Coverage may exclude or limit recovery for certain commodities, packaging issues, concealed damage, improper descriptions, delays, consequential losses, acts of God, and other standard policy exclusions. The policy terms govern in all cases.
9.4 Claims Process for Shipping Protection
If Customer purchases Shipping Protection and believes a covered loss occurred, Customer must: (a) notify Shipduo and/or the insurer/administrator as instructed at time of purchase; (b) preserve freight and packaging; (c) document damage/loss; and (d) provide all required documentation (POD, invoice, photos, BOL, inspection reports, etc.) within required timeframes. Failure to comply may void coverage.
9.5 Customer Insurance Recommendation
Customer remains responsible for maintaining its own cargo insurance sufficient for Customer’s needs. Shipping Protection is optional and may not fully cover Customer’s risk.
10. Pricing, Quotes, Adjustments, and Payment
All charges are payable in U.S. Dollars and are due upon booking unless Shipduo provides approved credit terms. If a credit card is added, a secure token may be stored to facilitate charges, refunds, and adjustments; if Customer opts out, the token may be retained for up to 90 days for refunds/adjustments.
10.1 Adjustments
Shipduo may adjust quoted or paid amounts if based on incorrect information at quote time or if additional services were required (e.g., reweigh/reclass, detention, appointment, accessorials). Customer authorizes Shipduo to charge Customer’s payment method for such adjustments. Customer must dispute adjustments in writing within 30 days; after that, the adjustment is final.
10.2 Late Charges; Collections; Setoff
Past-due amounts may accrue interest at 10% per annum (or the maximum lawful rate, if lower), calculated monthly. Customer pays reasonable collection costs, including attorneys’ fees. Shippers/consignors/consignees may be jointly and severally liable for freight charges where applicable. Shipduo may set off credits/refunds against amounts owed.
10.3 Chargebacks (Cards)
If Customer initiates a chargeback or reversal, Shipduo may suspend Services until resolved. Customer agrees to provide documentation reasonably requested to resolve disputes. If the chargeback is decided in Shipduo’s favor, Customer will reimburse the amount plus any fees and reasonable collection costs.
11. Rates and Accessorials (Mode-Specific)
LTL rates are based on NMFC classification and accurate description/size/weight. Accessorials may apply (appointments, residential/limited access, dimensional changes, reweigh/reclass, liftgate, attempted pickup, inside delivery, etc.).
Truckload and rail rates generally assume dock-door pickup/delivery and shipper load/consignee unload unless stated otherwise. Detention, driver assistance, EON (equipment-not-used), and other charges may apply.
Parcel rates are based on info at quote time and may change based on actual characteristics/services.
12. Guaranteed Services (If Offered)
Carrier guaranteed services (if offered) cover transit time only and are governed by the Carrier’s guarantee policy, including exclusions for events outside the Carrier’s control. Pickup is not guaranteed unless explicitly stated. Customer must submit any guarantee claim to Shipduo within 10 business days of delivery (or other carrier-required timeframe). Credits (if any) are subject to Carrier approval and policy rules. No credits if Customer fails to use the required/issued BOL where applicable.
13. Cargo Claims (Damage, Loss, Theft, Delay)
13.1 Brokerage Services
Carrier liability and cargo claims are generally governed by the Carmack Amendment (49 U.S.C. § 14706) and related regulations (49 C.F.R. Part 370), and may be limited by Tariffs, commodity restrictions, released value, or defenses. As a broker, Shipduo is not a carrier and is not responsible for cargo loss/damage/delay; if Shipduo is found liable due to negligence, Shipduo’s liability is limited to a refund of freight charges paid for the specific shipment, to the fullest extent permitted by law.
13.2 Platform-Only
For Platform-only shipments where Customer contracts directly with a Carrier/third party, all claims are strictly between Customer and that Carrier/third party. Shipduo has no responsibility for such claims.
13.3 Procedures and Time Limits
Shipduo may assist with filing but has no obligation to do so. Customer must submit complete written claims with required documentation within applicable legal/carrier deadlines. Concealed damage must be reported promptly (often within 3 days). Filing a claim does not relieve payment obligations, and Customer may not offset charges owed against any claim.
14. Privacy; Data Rights; DPA
Shipduo’s collection and use of information is described in Shipduo’s Privacy Policy (the “Privacy Policy”), which is incorporated by reference and should be posted/linked on the Site. Where Shipduo processes personal data on behalf of Customer, Shipduo will make available a data processing addendum (“DPA”) upon request or via link on the Site.
Customer retains ownership of Customer Data. Customer grants Shipduo a non-exclusive right to host, process, transmit, and use Customer Data to provide, secure, maintain, and improve the Services, including to create aggregated or de-identified analytics that do not identify Customer or individuals.
15. Intellectual Property; Feedback
Shipduo and its licensors own all rights in the Services, Platform, Site, and related IP. Customer receives a limited, non-exclusive, non-transferable right to access and use the Services during the term, subject to these Terms.
If Customer provides suggestions or feedback, Customer grants Shipduo an unrestricted, royalty-free right to use it without obligation.
16. Third-Party Services and Links
The Services may link to or integrate with third-party services. Shipduo does not control and disclaims responsibility for third-party content/services. Customer’s use of third-party services is governed by those third parties’ terms.
17. Suspension; Termination
Shipduo may suspend or terminate access to the Services if Shipduo reasonably believes Customer breached these Terms, poses security risk, attempts fraud, initiates abusive chargebacks, or uses the Services unlawfully. Shipduo may refuse any shipment in its sole discretion where permitted by law.
18. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, SHIPDUO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, AVAILABILITY, NON-INFRINGEMENT, AND THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
19. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SHIPDUO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.
SHIPDUO’S TOTAL LIABILITY FOR DIRECT DAMAGES IS LIMITED TO (A) SHIPDUO’S NEGLIGENCE OR MATERIAL BREACH AND (B) SHALL NOT EXCEED A REFUND OF THE TOTAL FREIGHT CHARGES PAID TO SHIPDUO FOR THE SPECIFIC SHIPMENT AT ISSUE (OR, FOR PLATFORM-ONLY DISPUTES NOT TIED TO A SHIPMENT CHARGE, THE AMOUNTS PAID BY CUSTOMER TO SHIPDUO FOR THE SERVICES IN THE 3 MONTHS PRECEDING THE EVENT), TO THE FULLEST EXTENT PERMITTED BY LAW.
20. Indemnification
Customer will defend, indemnify, and hold harmless Shipduo from and against claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) Customer’s use of the Services; (b) Customer Data; (c) Customer’s violation of law; (d) prohibited or misdeclared shipments; or (e) Customer’s breach of these Terms.
21. Publicity (Name & Logo Use)
Unless expressly agreed otherwise in writing, Customer agrees Shipduo may use Customer’s name and logo as a customer reference in marketing materials (e.g., customer lists). Shipduo will obtain Customer’s consent before publishing detailed case studies or press releases featuring Customer. Customer may opt out of name/logo use by notifying Shipduo in writing.
22. Changes to Terms; Order of Precedence
Shipduo may update these Terms from time to time by posting an updated version on the Site. The updated Terms apply when posted (or as otherwise stated). If Customer enters into a separate written agreement with Shipduo, that agreement governs to the extent of any direct conflict.
23. Governing Law; Venue
Any dispute relating to these Terms, the Services, or shipments booked/tendered through the Services will be brought in the state or federal courts located in Hennepin County, Minnesota, and governed by Minnesota law. Customer consents to personal jurisdiction and venue in those courts.
24. Miscellaneous
Severability. If any provision is held invalid, the rest remains in effect.
Assignment. Customer may not assign these Terms without Shipduo’s written consent. Shipduo may assign in connection with a merger, acquisition, reorganization, or sale of assets.
No Waiver. Failure to enforce is not a waiver.
Force Majeure. Shipduo is not liable for delays/failures beyond reasonable control (weather, outages, strikes, etc.).
Notices. Notices may be provided via the Site, email, or account communications.
Entire Agreement. These Terms plus any referenced policies (Privacy Policy, DPA, etc.) are the entire agreement for Services provided under them.